Www.Hcltech.Com🔹 Your role and Responsabilities:- Act as the single point of ownership for onboarding-related operational and stakeholder escalations- Perform root-cause analysis, identify risks, assess impact, and drive corrective and preventive actions- Collaborate closely with cross-functional teams to ensure smooth handoffs and service stability- Manage escalations end-to-end, ensuring closure within agreed SLAs- Prepare and share clear, structured status reports and stakeholder communications- Analyze complex data to support data-driven decisions and continuous process improvementRequirements and Qualifications:- Experience in project or operational support roles (IT preferred)- Advanced English- Hands-on experience supporting large-scale, complex environments- Strong expertise in risk identification, escalation handling, and mitigation planning- Experience with ticketing tools such as ServiceNow, Jira, or similar platforms- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders- Strong sense of ownership, accountability, and proactive problem-solving- Proficiency with MS Excel, PowerPoint, and Word for reporting and documentationNice to have:Familiar with SAP ATLAS tool.Please submit resumé in English.