Customer Success Manager
Job Description:
We are seeking a Customer Success Manager to drive expedited response, remedy, resolution, and learnings for our most critical issues. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction.
Key Responsibilities:
* Lead and manage the resolution of customers' critical issues by forming and leading interdepartmental teams.
* Drive clear intake, scope, priority, exit criteria, and end-to-end process to achieve streamlined escalation resolution.
* Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations.
Requirements:
* Fully fluent in Portuguese, English, and Spanish both written and verbal.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
Benefits:
This role offers a unique opportunity to be part of a dynamic team that is committed to providing best-in-class service for customers and collaborators. As a Customer Success Manager, you will have the chance to make a significant impact on our customers' success and growth.