Job Opportunity
Role Overview:
We are seeking a remote IT Support Analyst to provide technical assistance for employees in Brazil. This role requires excellent communication and problem-solving skills, as well as the ability to work efficiently individually and as part of a larger team.
Key Responsibilities:
* Analyze issues and develop solutions
* Troubleshoot system, application, and hardware problems
* Keep customers informed on ticket progress
* Collaborate remotely with customers to resolve issues
* Utilize internal resources to find solutions to known issues
* Research external information to resolve complex issues when needed
* Regularly update the ticket tracking system with status and fixes
* Elevate issues to necessary parties as required
Qualifications:
* Associate's Degree student preferably in Information Systems or equivalent program, or proven IT experience required
* Demonstrated experience delivering IT solutions within corporate environments
* Familiarity with mixed Mac and Windows platforms
* Background in centrally managed computer environments
* Experience supporting A/V systems is an asset