Overview of the Role
We are seeking an experienced and skilled Account Manager to play a key role in maintaining and expanding our presence in Brazil's financial market.
The ideal candidate will have strong account management experience in the financial technology sector, excellent communication skills, and a proven ability to build lasting client relationships.
Primary Objectives:
* Maintain and Strengthen Client Relationships: Ensure exceptional service through regular communication, on-premise support when required, and seamless coordination between the client's technical team and ours.
* Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, aiming to onboard new clients over time.
Key Responsibilities:
1. Client Relationship Management
* Act as the main point of contact for the existing customer in Brazil.
* Conduct regular calls with the client to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively to ensure loyalty.
2. New Business Development
* Build on the sales team's foundation to engage with identified prospects in Brazil's banking and finance sector.
* Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
3. Market Insight and Reporting
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to the global sales team on client activities and new business opportunities.
* Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement:
* Initial Setup: Part-time (16–24 hours per week, 2–3 days), focusing on supporting the existing client and prospecting new clients.
* Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications:
* Proven experience in account management within the financial technology sector.
* Previous experience working in Brazil is highly desirable.
* Strong technical communication skills for liaising effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs:
* Client satisfaction and retention rate.
* Response time to client inquiries.
* New business opportunities generated.
* Revenue growth from the Brazilian market.