Job Opening: Customer Success Specialist
We are seeking a highly skilled Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses.
Responsibilities:
* Conduct daily outreach to faculty via calls, emails, and 1:1 demos to set up JoVE integrations in courses and increase product usage.
* Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars, and workshops.
* Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
Requirements:
* A Master's degree or PhD in Life Science disciplines.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English.
* Knowledge of education market trends and challenges in assigned content areas (Biology, Chemistry, Medicine, Physics, Engineering, or Psychology).
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.
Why This Role Matters:
* You will make a direct impact in accelerating science research and improving student learning in science education.
* Opportunity to work with global teams in an environment that promotes innovation and collaboration.
* Clear path to advance your career with opportunities for growth and development.