**IT Support Specialist Role Overview**
We are seeking a highly skilled IT support specialist to join our team. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as providing exceptional customer service.
Key Responsibilities:
* Troubleshooting and Resolution: Troubleshoot and resolve technical issues with Windows, macOS, and mobile devices, both onsite and remotely.
* User Account Management: Manage user accounts, permissions, and access controls across various SaaS platforms, including Google Workspace and Microsoft 365.
* System Maintenance: Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
* Security and Compliance: Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA), and assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Training and Documentation: Document processes, create user guides, and train staff on new technologies and best practices.
Required Skills & Qualifications:
* Technical Expertise: Proven experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment.
* Communication Skills: Excellent interpersonal and communication skills, with the ability to train and support non-technical users.
* Education and Certifications: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications), such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate.
Working Hours: Our standard working hours are from 9 am to 5 pm MST.