As a Business Technical Service Analyst, you will play a key role in establishing and maintaining long-term relationships with clients. You will work closely with clients to understand their business objectives and expectations, and provide technical support and guidance to ensure successful service delivery.
The ideal candidate will have experience in PL/SQL development, requirements gathering, and technical design. You will also be responsible for participating in the evaluation process of client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* Key Responsibilities:
* To establish a positive rapport with clients to develop and maintain long-term relationships
* Assist in the evaluation process of client business requirements
* Guide clients to utilize standard solutions while maximizing revenue
* Participate in converting client business requirements into detailed technical specifications
* Identify critical business impact issues from Service Desk
Required Skills and Qualifications
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
Benefits
* Flexibility to work from home
* People-centered environment
* Contact with teams from different countries
* Attractive policy of salary and benefits