Key Account Management Role Overview
The Commercial Account Manager plays a crucial role in driving revenue growth and customer satisfaction by managing and growing key customer accounts.
This position requires strong relationship-building skills, a deep understanding of customer needs, and the ability to identify new business opportunities.
Primary Responsibilities:
* Develop and execute account plans to achieve revenue targets and customer satisfaction goals.
* Maintain and develop strong relationships with key decision-makers at existing customer accounts.
* Identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business analysis to customers.
Sales Performance:
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
Qualifications and Skills:
* Proven track record of success in sales, preferably in software industry.
* Experience with long sales cycles, RFPs, and public tenders.
* Strong understanding of software development lifecycle and enterprise IT environments.
* Experience with open source software, API management, and IAM technologies.
Additional Requirements:
* Frequent short travel required for this remote position.