Escalation Leadership Role
This is a challenging position where you will be responsible for managing critical customer issues.
Responsibilities
* Develop and execute clear intake, scope, priority, exit criteria, and end-to-end process to achieve streamlined escalation resolution.
* Interact with direct customer leadership and technical audiences as appropriate.
* Engage and lead cross-functional teams in the development and execution of action plans to address critical situations.
Key Qualifications:
* Fully fluent in multiple languages both written and verbal.
* 10+ years of customer-facing sales and/or service delivery experience.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.