About Keeta
Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion — and you could be part of this journey!
Know more: Keeta Website
Location: 100% on site - Morumbi, SP
About the role
We are looking for a proactive and detail‑oriented intern to join our Safety & Security team. In this role, you will support operations monitoring, resource allocation, and budget tracking -- gaining hands on experience in WFM, FP&A, performance analytics, and financial oversight within a fast paced operational environment.
Job Responsibilities
Operations monitoring & support
* Assist in schedule adjustments and staffing reallocations based on live demand and operational needs.
* Track adherence to schedules and promptly communicate deviations to supervisors for corrective action.
Performance reporting & data analysis
* Log daily occurrences and prepare basic performance reports (SLA, AHT, occupancy).
* Support the creation of dashboards and visualizations using excel/sheets to highlight key operational trends.
* Assist in the analysis of budget vs. actual spend, helping identify variances and efficiency opportunities.
Cross‑functional communication & alignment
* Interact with operational teams and leaders to ensure alignment on service indicators and resource plans.
* Communicate in portuguese and english to support local and international stakeholders.
* Participate in WFM and budget review meetings, documenting action items and follow ups.
Tool & Process Support
* Invoice registration and reconciliation after validation by business owners, ensuring accounting accuracy and fiscal compliance.
* In depth analysis of internal systems to align expense projections, identify variances, and adjust forecasts based on operational data.
* End to end management of service contracts, including renewal monitoring, cost benefit analysis, and optimization of financial terms
Job Requirements
* Currently enrolled in a bachelor’s program in Business Administration, Economics, Engineering, Data Analytics, or a related field with expected graduation between Dec 2026 and Dec 2027;
* Intermediate proficiency in Excel (formulas, pivot tables, charts) and basic data analysis.
* Familiarity with monitoring tools, WFM software, or dashboards is desirable.
* Curiosity and willingness to learn SQL, Power BI, or similar tools during the internship.
* Strong organizational skills and attention to detail.
* Collaborative mindset with the ability to work effectively in a team.
* Proactivity, curiosity, and eagerness to learn and grow within WFM and budget governance.
* Ability to manage multiple tasks and adapt in a dynamic environment
* Proficiency in English (written and spoken)
Preferred qualifications (Pluses)
* Initial internship or academic experience in WFM, budget tracking, or data analysis
* Previous experience in a multilingual service environment or contact center.
* Basic knowledge of performance indicators such as SLA, AHT, occupancy, and shrinkage.
* Courses or certifications related to WFM, budgeting, or data analytics.
* Familiarity with research or insights driven roles, blending user behavior analysis with operational metrics.
We hope to see you soon ;)
#Keeta #EatBetter #LiveBetter