Job Title: Salesforce Business Analyst
As a key member of our team, you will play a pivotal role in empowering our organization to advance the world of technology through innovation and creativity.
The successful candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
Key responsibilities include:
* Gathering and documenting business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: mapping, analyzing, and optimizing business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: collaborating closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: preparing technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: conducting user acceptance testing (UAT), preparing training materials, and facilitating learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: communicating clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: gathering feedback post-implementation, monitoring solution performance, and iterating on Salesforce configurations for ongoing optimization.
Required skills and qualifications include:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about driving technological advancements. If you possess excellent analytical skills, strong communication abilities, and a passion for innovative solutions, we encourage you to apply.