Job Title:
Cloud Service Delivery Professional
Overview:
We are seeking an experienced Cloud Service Delivery Professional to join our team. In this role, you will be responsible for delivering high-quality cloud services to our customers, ensuring that their needs are met and exceeded.
About the Role:
* To adhere to quality standards, regulatory requirements, and best practices in cloud service delivery.
* To ensure a positive customer experience through first call resolution and minimum rejected resolutions/reopen cases.
* To participate in creating proposals to drive service improvement plans.
* To independently resolve tickets and ensure agreed SLAs of ticket volume and time are met.
* To provide support for on-call escalations/L3 level support and incident/problem management.
* To work on value-added activities such as knowledge base updates, training freshers, coaching analysts, and conducting interviews/participation in hiring drives.
Required Skills and Experience:
* Apigee.
* Application Development.
* DevOps (SRE).
* Platform Engineering.
* Managed Services.
* GKE (GCP Cloud Expertise).
* Advanced English and Portuguese.
Preferred Skills:
* Python, Node.js, or Golang.
* Javascript frameworks like React, Angular, or Vue.js.
* Experience with UX Design tools like Figma.
Benefits:
* A competitive compensation package.
* A dynamic and supportive work environment.
* Opportunities for growth and professional development.