Enterprise Application Portfolio Manager Role:
The successful candidate will be responsible for driving the configuration and enhancement of our ServiceNow application portfolio management capabilities to effectively manage technology and application portfolios.
* Align APM with industry-standard CSDM frameworks
* Provide critical support in accurate service mapping and application service configuration
* Utilize SAM and Discovery data to enrich application metadata and strengthen service maps
Key Responsibilities Include:
* Deliver visibility into technical debt implications
* Contribute strategic planning input for leadership decision-making
* Support seamless integration of latest ServiceNow upgrades and ensure smooth module compatibility
Essential Qualifications & Experience:
* 8+ years of overall IT experience, including strong enterprise-level exposure
* 4–5 years of hands-on experience with ServiceNow APM modules
* Proven expertise in ServiceNow SAM and Discovery functionalities
* Expertise in configuring Application Services and building comprehensive Service Maps
* Experience working with latest ServiceNow release/upgrade cycles