IT Systems Engineer
We are seeking a highly skilled IT Systems Engineer to join our team. As an IT Systems Engineer, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
About the Role
* This is a full-time position working 9 am to 5 pm MST.
The successful candidate will have a proven track record of providing timely troubleshooting and resolution for Windows, macOS, and mobile devices. They will also manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
Key Responsibilities
1. Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
2. Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
3. Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
4. Support the deployment and integration of new productivity and collaboration tools.
5. Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
6. Assist with cloud infrastructure management, data backup, and disaster recovery planning.
7. Conduct regular software updates, security patching, and vulnerability assessments.
8. Support cybersecurity initiatives, including employee security awareness training and incident response.
9. Document processes, create user guides, and train staff on new technologies and best practices.
10. Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
Requirements
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.
Work Environment
This is a remote-friendly position, but the ideal candidate should be willing to work from our office when needed.