We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role.About us:Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.🔥 What You’ll Own:- Own and manage ongoing customer relationships post-onboarding via phone, video, text, and email using our own tech stack- Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)- Conduct regular account performance and campaign reviews- Analyze metrics (deliverability, response rates, conversion signals, etc)- Establish clear expectations for SMS performance, compliance, and best practices- Reinforce Smarter Contact’s value proposition, positioning, and differentiators- Advise customers on campaign optimization, list strategy, volume, and cadence- Act as a trusted partner focused on ROI and lead outcomes- Identify expansion opportunities aligned with customer growth (users, volume, add-ons)- Proactively identify confusion, friction, or churn risk - escalate and resolve- Drive expansion through cross-sell and upsell opportunities tied directly to customer value- Partner closely with Sales, Marketing, and Customer Experience on customer insights- Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday🧠 What We’re Looking For:- 4+ years in a quota-carrying Customer Success, Account Management or growth-focused positions in a SaaS company- Proficient or native level English (full business fluency), both written and verbal- Confident, direct communicator with a partnership mindset- Highly analytical;
comfortable interpreting data and trends- Detail-oriented, process-driven, and highly organized- Engaging, personable, and energetic in customer interactions- Sales-trained and able to identify business expansion opportunities- Proven track record of meeting and/or exceeding a business expansion quota✨ Bonus Points:- Experience working at a telecom SaaS- Strong real estate investor (REI) industry knowledge- Deep understanding of SMS performance, compliance, and deliverability⚡️ Why Smarter Contact?- USD base + variable compensation- 15 days PTO + 5 sick days + 10 floating holidays- High autonomy, fast execution, real impact- Professional development benefit- Wellness benefit- Employment anniversary and birthday gift- Quarterly health allowance- Remote-first team with a strong performance culture- This opportunity is offered as a full-time independent contractor role🚫 Please Don’t Apply If:- You prefer a low-pressure, low-output environment- You’re not fluent in English or are uncomfortable communicating directly with cross-functional teams- You don’t meet the minimum customer success experience- No experience working for a SaaS company🚀 Ready to grow with us?We’re looking for a proven Customer Success Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.