Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.
- Ensure service transition is planned and executed to schedule, budget and scope
- Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
- Co-ordinate routine installations and de-installations of items of hardware and/or software
- Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
- Assess, analyze, develop, document and implement changes based on requests for change
- Liaise with business and IT partners on release scheduling and communication of progress
- Work with project manager to establish end-to-end project plan and approach
- Contribute to business case and ROM estimates for complex projects
- Promotes awareness of transition planning and support process and strategy
**Analytical/Decision Making Responsibilities**:
- Demonstrate mastery of the process competency principles and practices
- Ability to identify, escalate and manage project risks
**Requirements & Preferred Skills**:
- A background in testing
- Experience transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to 1 million $ in value and 9 months in duration
- Excellent interpersonal, communication, and organizational skills
- Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
- Knowledge of service transition methodology, tools and language
- Track record of customer focus, based on openness, trust, and delivering on promises
- IT background with experience across the systems development life cycle with experience in different project phases
- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
- Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
- Depending on the location of the resources, some travel might be required for final go live support.
- Must have flexibility to work from 4am - 8pm EST US time to accommodate client global support model.
**Job Types**: Full-time, Temporary
**Experience**:
- CRM Implementation (preferred)
- Project management (preferred)