Transform your career at a leading IT Services company in the world. Our culture of continuous learning offers opportunities for growth and development.
We are seeking a professional to provide multi-channel support, record calls, and resolve low-to-medium-complexity contacts. The role involves attending to workstation errors, directing contacts to resolution groups, and advising users on processes not related to workstation issues.
Our ideal candidate possesses advanced English skills, strong communication abilities in Portuguese and English, and experience with ITSM platforms like ServiceNow or Jira. Familiarity with remote support tools and service desk software is advantageous. We value conflict management techniques, knowledge of ITIL principles, and experience working in multinational environments or supporting global teams.
The successful candidate will work in a collaborative environment with access to the latest technology. Opportunities exist for career advancement and professional development.
This is a CLT contract position based in Londrina-PR. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply.