We are seeking an Intake Specialist to join our growing team. This position is open exclusively to international candidates and plays a vital role in handling initial client intake for legal matters. As the first point of contact for prospective clients, the Intake Specialist must be professional, empathetic, and detail-oriented.
The ideal candidate has prior intake, call center, or legal support experience, strong English communication skills, and thrives in a fast-paced remote environment.
We currently offer several schedule options on our Weekend Team:
7:00 AM – 4:00 PM CST
4:00 PM – 1:00 AM CST
1:00 AM – 8:00 AM CST
Key Responsibilities
Handle inbound and outbound calls with potential clients
Conduct client intake interviews and gather relevant case information
Accurately document client details in the case management system
Screen potential cases based on established criteria
Schedule consultations for attorneys or case managers
Provide clear, professional communication to prospective clients
Maintain confidentiality and professionalism at all times
Qualifications
1+ year of intake, call center, customer service, or legal support experience
Strong spoken and written English skills (required)
Must be located outside the United States
Ability to work remotely with reliable internet and a quiet workspace
Comfortable handling a high volume of calls
Strong attention to detail and organizational skills
Ability to work U.S. business hours or overlapping hours
Bilingual or multilingual skills are a plus
What We Offer
Competitive compensation based on experience and location
Fully remote role for international candidates
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