Job Role: Home Care Coordinator
We are seeking a highly skilled and detail-oriented Home Care Coordinator to join our team. As a coordinator, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
The ideal candidate will have 1-2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles. They should be proficient in EMR/scheduling systems, tech-savvy, and quick to learn new platforms. Strong problem-solving skills and the ability to resolve urgent scheduling conflicts are essential.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1-2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role set-up
Benefits:
* Unlimited PTO
* Potential Growth Opportunities
Why Work with Us?
We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining us means stepping into opportunities that challenge you, support you, and set you up for lasting success.