Job Overview
The Support Technician role is a critical part of our team, responsible for providing exceptional after-sales support to customers in Brazil.
We are seeking an experienced and skilled individual who can provide technical assistance, training, and on-site service as needed. The successful candidate will be able to work independently and as part of a team to ensure seamless customer support.
Key Responsibilities:
* Provide remote technical support to customers via phone, email, or face-to-face interactions;
* Develop and deliver training sessions for partners to enhance their technical skills;
* Solve complex technical issues and escalations from customers in a timely manner;
* Offer technical guidance to local distributors, installers, and end-users;
* Conduct minor on-site inspections, commissioning, troubleshooting, and replacement of defective products with prior customer appointment;
* Maintain accurate records of replaced units;
* Perform firmware upgrades and minor hardware reworks when necessary;
* Communicate effectively with management staff in Brazil and Level 2 engineers based in HQ office, China;
* Promote products and solutions at exhibitions and marketing events;
* Submit weekly reports and documents to supervisors.
Requirements:
To be successful in this role, you will need:
* Intermediate English language skills for speaking and writing;
* A technical degree in electricity, photovoltaics, renewable energy, or a comparable field;
* Advanced knowledge of PV inverters (on-grid and storage);
* At least one year of experience working with PV inverters;
* Experience with DG (Distributed Generation);
* Basic knowledge of electrical circuit sizing, PV arrangement, protection circuits, and electrical diagram interpretation;
* Familiarity with Brazilian regulation on PV;
* Proficiency in MS Office.
Desirable Skills:
While not essential, the following skills would be advantageous:
* Spanish language proficiency;
* Experience with large-scale utility PV systems;
* Knowledge of lead-acid and lithium batteries for PV storage systems;
* Zendesk or NeoCRM experience.
Personal Qualities:
We are looking for someone with:
* Excellent organizational skills and ability to prioritize tasks;
* Proactivity, sense of urgency, and teamwork;
* Independence to work without direct supervision;
* Availability for business trips in Brazil.
This is an exciting opportunity to join our team and make a real impact in the field of renewable energy. If you have the skills, passion, and drive to succeed, we encourage you to apply for this challenging and rewarding role.