Job Description
As a seasoned business analyst, you will play a pivotal role in shaping the future of our Salesforce implementation.
* Gather and Document Business Requirements:
* Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for seamless Salesforce integration.
* Business Process Analysis:
* Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution Design & Configuration:
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational objectives.
* Data Analysis & Reporting:
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & Training:
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder Collaboration:
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous Improvement:
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.