Join to apply for the People Operations Senior Associate role at WiseJoin to apply for the People Operations Senior Associate role at WiseCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money.Company DescriptionWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money.For everyone, everywhere.Job DescriptionMore about our mission and what we offer.People Operations Senior Specialist - Latin AmericaWe’re looking for a People Operations Senior Specialist for our Latin America region to join our People Operations Team in São Paulo. This role is a great opportunity for someone who is looking to develop and add impact on Wise’s mission and enable the Global People Operations’ vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.This role will report to the People Operations LatAm Lead for the Americas based in São Paulo.Your MissionAt an exciting time of ambitious growth, your role of People Operations Senior Specialist in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.You’re someone who’ll keep us on track and compliant, ensuring our operational engine ticks along nicely, but you’re also inquisitive and hungry for new ways we can handle, process, and improve the Wiser journey and experience. It's that inclusive growth mindset which is key to the success of our team.You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering, while ensuring the Wiser experience remains the same around the world.Here’s how you’ll be contributing to People Operations:Be the initial point of contact for employee queries and provide timely responses to your fellow WisersEnsure our HR system and all employee records are up to date and correctPartner with our Payroll team to ensure they have everything they need to run an error-free payroll, as well as our People Technology team to proactively identify any further opportunities for automationCoordinate new hire onboarding tasksSupport Wisers who are looking to take advantage of our leave and benefit plans, navigating them through the different stages of their journey and the policies to support themMaintain the digital information space (Confluence) for all Brazil-based and Mexico-based People Operations information so Wisers can obtain relevant information at all timesProcess Workday actions in relation to the Wiser lifecycleFacilitate employment transfers from one geo to another, ensuring that Wisers have a full understanding of everything to consider about their moveManage the administrative process of offboarding Wisers, ensuring that the Wiser journey is as smooth as possible with everyone kept in the loopProvide guidance to leads locally and from other offices on Brazil and Mexico specific processes, systems, and benefit policiesPartner closely with the People apprentices, helping them get better at day-to-day operational tasks, as well as developing world class people skillsShare ideas and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to growProvide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based workThis Role Will Give You The Opportunity ToCreate a first-in-class Wiser experience - Follow a customer-centric approach in curating a seamless lifecycle experience for our WisersCreate continuous improvement within the team - Recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlookGain international exposure - Collaborate with and support our teams in offices around the Americas region as well as getting involved in Global People Operations projectsBe part of our mission to make money without borders the new normalQualificationsAbout you:Radiant people skills - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our WisersFluent in English and Portuguese, both written and verbal. Other languages are a plus!Honesty and reliability - able to own up to mistakes and learn from them (we all make them, after all) and reliable - someone who never breaks promisesCustomer driven - is customer centric, always thinking about how to automate and improve the Wiser experience while working smarter not harderDetail focused - you’ll have an eye for the details and be data-oriented, using these two skills to drive informed decisionsAdaptable and solutions focused - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path aheadCuriosity to learn & grow - we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do haveAbility to multitask - you must be able to handle multiple tasks - often at the same time. You’ll also have the ability to start, stop, pick-up, and complete tasks on a recurring basisStrong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneouslyAdditional InformationHRIS knowledge and technical aptitude, such as familiarity with G-suite, and experience with Workday, Calabrio and/or Excel would be a plusBrazil Labor Law knowledgeMexico Labor Law knowledgePayroll processing experienceSpanish language proficiencyWhat Do We OfferSalary range: R$87,100 - R$107,900Company Restricted Stock UnitsKey BenefitsFlexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsibleStock options in a profitable companyGenerous parental leavePrivate medical and dental plan (premium - no copay and extension to legal dependents without extra cost)Life insurance (24x monthly salaries)Monthly food (BRL 1.166/month) and meal vouchers (BRL 708/month)Company-paid EAP (Employee Assistance Program)TotalPass - exclusive fitness discounts for monthly plansSick days + prorated paid me days + 5 paid compassionate days + a paid volunteer day, annually6-week paid sabbatical after 4 years with usLoads of development opportunitiesA fun work environment with social activities and eventsThe opportunity to work with super smart, curious peopleFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We're proud to have a truly international team, and we celebrate our differences.Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it's like to work at Wise visit Wise.Jobs.Keep up to date with life at Wise by following us on LinkedIn and Instagram.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionHuman ResourcesReferrals increase your chances of interviewing at Wise by 2xHR LATAM Assistant Manager (Talent Acquisition and L&D)HR Business Partner - Amazon Logistics, PXT People eXperience and Technology (Human Resources)HR Business Partner, PXT People eXperience and Technology (Human Resources)HR Business Partner - Amazon Logistics, PXT People eXperience and Technology (Human Resources)HR Business Partner - Amazon Logistics, PXT People eXperience and Technology (Human Resources)Talent Acquisition Associate - Remote Work | REF#281961We’re unlocking community knowledge in a new way. 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