Hi ,Hope you are doing great!We have the below urgent position with my client. Please reply if you are interested.Job Title : Client Services Support Tier 1Location : Mexico/Brazil (Remote)Must have : Excellent English proficiency (speaking and writing)Technical background : Experience in Technical support role (on call service), SQL DB knowledge, Log file analysis, Datadog (good to have)ResponsibilitiesServe as a significant interface to customers by handling discovery and fixes on support issues.Clearly communicate with the product and development teams when a support ticket requires a code or database level change.Troubleshoot support tickets and determine the best answer for the issue submitted. Consult with other team members to ensure proper resolution on all support tickets.Qualifications
- Experience with highly accurate data entry
- Clear, concise, and comprehensive writing skills in English
- Experience using async communication tools like Slack
- Knowledge of collaboration tools like Jira and Confluence
- Experience with Microsoft Office Product Suite generallyCandidates should
- Be detail-oriented
- Display critical thinking skills
- Thrive in a multi-tasking environment and adjust priorities on-the-fly
- Be very thorough in writing detailed troubleshooting documentation
- Be a strong team player but still a self-starter
- Show curiosity and deep desire to learn
- Enjoy collaborating with a geographically distributed team
- Support specific coverage needs of Monday to Friday 9am-6pm in UTC-6 (includes flexible hour break)Thanks, and RegardsSaurabh Kumar | Team Lead| www.Ampstek.Comhttps://www.Linkedin.Com/in/saurabh-kumar-yadav-518927a8/Call to : +1 609-360-2671