Technical Specialist for Video Delivery
We are looking for a skilled professional to provide technical assistance and identify issues related to video delivery on various platform apps. The ideal candidate will analyze the root cause of problems, resolve service tickets according to standard operating procedures, and develop custom Python scripts to simulate app launch, login, and playback behavior.
The successful candidate will have strong analytical skills, be able to triage complex issues across multiple applications responsible for video delivery, and set up dashboards and configure alerts to monitor the health of the ecosystem.
The key responsibilities of this role include:
* Providing technical assistance and identifying issues related to video delivery
* Analyzing the root cause of problems and resolving service tickets
* Developing custom Python scripts to simulate app launch, login, and playback behavior
* Triage complex issues across multiple applications
* Setting up dashboards and configuring alerts to monitor the health of the ecosystem
Key Skills and Qualifications
* Strong analytical and problem-solving skills
* Experience with Python scripting and development
* Ability to work with multiple applications and systems
* Excellent communication and interpersonal skills
Benefits
* A competitive salary package
* Ongoing training and professional development opportunities
* A collaborative and dynamic work environment