Job Description:
We are seeking an experienced Business Technical Services Analyst with a strong background in PL/SQL development to join our team. As a key member of our organization, you will be responsible for establishing and maintaining long-term relationships with clients, understanding their business needs and objectives, and providing expert technical support and guidance.
About the Role:
This is an exciting opportunity to work with a dynamic team, driving growth and innovation in Latin America & The Caribbean. You will have the chance to develop your skills and expertise, working on complex technical projects and collaborating with teams from around the world.
Key Responsibilities:
* Establish positive rapport with clients to develop and maintain long-term relationships
* Understand client business requirements, objectives, and expectations
* Provide expert technical support and guidance on all aspects of services and support for assigned relationships
* Participate in evaluating client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue
* Assist in converting client business requirements into detailed technical specifications
* Gain and maintain knowledge of critical business impact issues from Service Desk
* Assist with documents and maintenance to client system environments
* Participate in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits and internal projects
* Execute simple project/development work plans and revise them as appropriate to meet changing needs and requirements
Requirements:
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
What We Offer:
* Flexible working arrangements
* People-centered environment
* Opportunity to work with diverse teams from different countries
* Attractive salary and benefits package
Contact Us:
If you are interested in this opportunity, please submit your application. We look forward to hearing from you.