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Our client is a US based company that is looking for a deployments engineer to join their client-facing systems engineering team. This is a great role for an IT generalist who is looking for the next step in their career.
Your Role and Impact
* Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
* Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
* Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
* Assist Product and Sales when needed
* Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
* Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
* Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
* Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
* Monitor ticket queues to ensure SLA compliance and escalate when necessary
* Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
* Deliver remote desktop support to both client and internal users
* Proactively identify emerging issues and act quickly to mitigate impact
* Notify management of trending technical problems and contribute ideas for process improvements.
* Build effective cross-functional relationships to support escalation paths and end-user success
* Uphold a positive, professional atmosphere with both customers and colleagues
Requirements
* C1 level English or equivalent proficiency
* Experience in software deployment and installation
* Expertise in version control systems (e.g., Git, SVN)
* Experience with cloud platforms (e.g., AWS, Azure, GCP)
* Strong problem-solving and analytical skills
* Excellent verbal and written communication skills
* Ability to work well under pressure and meet deadlines in a fast-paced start-up environment
* Experience in SaaS and start-up environments is strongly preferred
* Attention to detail and organizational skills
* Preferred experience in scripting languages such as Bash, Python or PowerShell
Benefits
* Salary Range: $3000-$4500 USD/month
* 1 day in office in Palermo, Buenos Aires
* Unlimited PTO + holidays
* $1500 USD Tech budget
***Only CV's submitted in English will be accepted***
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 2 weeks ago
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