Job Description:
We are seeking a professional to maintain and expand our presence in the Brazilian financial market. This role will start as part-time and has the potential to grow into a full-time position based on business needs and client expansion.
About the Role
This Account Manager will serve as the main point of contact for our key customer in Brazil, facilitating effective communication and ensuring client satisfaction.
* Serve as the primary point of contact for the existing customer in Brazil.
* Conduct regular calls with the client to facilitate communication.
Key Responsibilities:
1. Client Relationship Management
* Build Strong Client Relationships: Monitor client satisfaction and address concerns proactively to ensure loyalty.
* Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, with the goal of onboarding new clients over time.
2. New Business Development
* Build on the foundation established by the sales team to engage with identified prospects in Brazil's banking and finance sector.
* Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
3. Market Insight and Reporting
* Stay up to date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to the global sales team on client activities and new business opportunities.
Work Arrangement:
* Initial Setup: Part-time (16–24 hours per week, 2–3 days). Focus will be divided between supporting the existing client and prospecting new clients.
* The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
Potential KPIs:
* Client satisfaction and retention rate
* Response time to client inquiries
* New business opportunities generated
* Revenue growth from the Brazilian market