Retail General Manager Position
The Retail General Manager plays a pivotal role in ensuring the seamless and efficient operation of our high-volume retail customer service center. You will lead staff, including operations managers and assistant managers, to provide exceptional customer service, manage processes, and execute strategies to enhance sales and customer satisfaction.
* Ensure a safe, clean, well-maintained location with exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
* Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
* Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
* Work alongside team members to train and develop to maximize customer service expectations.
* Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
Required Skills and Qualifications:
* Excellent communication and interpersonal skills with a customer satisfaction focus.
* Strong organizational and multitasking abilities with attention to detail.
* Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
* Frequent lifting/moving of items over 50 pounds or more.
* Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Benefits:
* Competitive Pay
* Career Development
* Quarterly Bonus Program
* Paid Time Off
* 401(k) – 100% match up to 5%
* Medical/Dental/Vision Insurance after 30-days
Our Culture:
We are an Equal Opportunity Employer. Veterans encouraged to apply. We have been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for our family-owned and operated business. Our core business is travel stops and convenience stores with multiple locations across North America and Europe.