ServiceNow Technical ExpertThe ServiceNow Technical Expert plays a pivotal role in shaping and evolving ServiceNow as the premier IT ERP for the organization.Drive hands-on technical decisions for ServiceNow configuration and development.Mentor and oversee external partners responsible for ServiceNow development and application management.Execute configuration, development, and administration tasks within ServiceNow.Key Qualifications:ServiceNow Administrator certification or equivalent expertise.Proven experience in scripting and integration within ServiceNow.Strong stakeholder management and interpersonal skills.Expectations:Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.Adhere to ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.Authorization:Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.Represent the organization in cross-functional meetings and initiatives as a subject matter expert (SME).Training: Provide training on ServiceNow extending from End Users to Technical Staff and Architects.Job Requirements:Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).Nice-to-Have: Familiarity with architectural frameworks such as CSDM and TOGAF.Skills and Tools:Scripting languages.Integration tools.Working Hours:Full-time.