Technical Support Specialist
Our organization is seeking a skilled Technical Support Specialist to provide expert technical assistance to clients. This role involves delivering exceptional support services to ensure seamless operation of their IT environments.
* Offer first- and second-line technical support via email and remote tools.
* Identify and resolve complex technical issues involving Office 365, Salesforce, Slack, and other business applications.
* Record, track, and manage incidents and service requests across multiple platforms.
Key Responsibilities:
Primary Objectives
* Deliver comprehensive technical support through various channels.
* Investigate and resolve intricate technical problems related to core business applications.
* Monitor and maintain accurate records of technical support interactions.