As a dedicated IT System Engineer, you will be part of our global network of professionals working together to deliver cutting‑edge solutions enhancing security, efficiency, and reliability.About the Role : You will provide operational support for PingFederate, PingDirectory, and PingID systems, ensuring seamless functionality and optimal performance.We are looking for someone to monitor system performance and guarantee high availability and reliability, troubleshooting and resolving issues related to authentication, directory services, and identity management in a timely manner.This role involves implementing and maintaining security policies and procedures to safeguard our systems and data.You will collaborate with cross‑functional teams to integrate and optimize identity solutions, perform system updates, patches, and upgrades, and document system configurations, processes, and procedures.In addition, you will provide technical guidance and support to end‑users and stakeholders, ensuring they receive prompt assistance and expertise.Key Responsibilities : Operational Support : Provide hands‑on support for PingFederate, PingDirectory, and PingID systems, addressing any technical issues that arise and ensuring smooth operation.Performance Monitoring : Regularly monitor system performance to identify areas for improvement and take proactive measures to ensure high availability and reliability.Troubleshooting : Troubleshoot and resolve issues related to authentication, directory services, and identity management in a prompt and efficient manner.Security Policies : Implement and maintain robust security policies and procedures to protect our systems and data from potential threats.Collaboration : Collaborate closely with cross‑functional teams to integrate and optimize identity solutions, driving innovation and excellence in our field.Technical Guidance : Provide expert technical guidance and support to end‑users and stakeholders, helping them navigate complex technical issues and achieve their goals.Benefits : You will have opportunities for growth and development, work with a talented team of professionals, and contribute to delivering exceptional results.Our company culture values collaboration, innovation, and customer satisfaction.
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