About Monee
At Monee, we believe that every team member is essential to our success — and that diversity of perspectives and experiences is key to driving our business and advancing our purpose of changing the world for the better.
About The Team
At Monee, we believe that every team member is essential to our success — and that diversity of perspectives and experiences is key to driving our business and advancing our purpose of changing the world for the better.
Being part of our team means growing within a fast‑paced and agile culture. If you love taking on big responsibilities and doing what has never been done before, Monee is the place for you.
Here, you’ll face meaningful challenges, collaborate with a diverse team, and help shape the future of the fintech industry in Brazil — creating a positive impact in the lives of millions.
Work Model
We adopt a hybrid work model, this model allows people to adjust their work environment according to their personal needs, while promoting collaboration and interaction in the office.
Job Description
The Senior Associate Fraud Operations will play a key role in strengthening Monee’s fraud prevention and operational control capabilities within a fintech and regulated financial institution environment. The position combines fraud analysis, operational execution and process optimization, ensuring fraud controls remain effective, scalable and aligned with fast‑evolving products and business needs. The role operates close to day‑to‑day operations while maintaining an analytical and improvement‑oriented mindset, working cross‑functionally with Fraud, Product, Operations and Regional teams to enhance fraud decision quality, operational efficiency and risk mitigation, focused on Brazil’s payments and regulatory ecosystem.
What will be your day‑to‑day be like?
Fraud Case Analysis: Analyze fraud cases and investigations to identify patterns, operational gaps and emerging risks, supporting accurate and consistent fraud decisions.
Operational Performance & Capacity: Monitor operational performance indicators and support capacity planning and workload optimization to ensure scalability and efficiency.
Processes & SOPs: Review, document and continuously improve Fraud Ops SOPs, workflows and controls, ensuring clarity, consistency and operational resilience.
Fraud Flows: Support fraud handling related to Brazilian instant payments and transfer mechanisms, including Pix and MED flows, as well as other account‑based fraud scenarios.
Cross‑functional Collaboration: Work closely with Product, Data and Regional teams to support fraud‑related initiatives, investigations and operational improvements.
External Benchmarks: Conduct external benchmark studies to gather best practices related to the Fraud Prevention landscape.
Requirements
Business Administration, Economics, Engineering, Information Systems or related fields.
Advanced English (speaking, reading, and writing is mandatory).
Advanced level of Microsoft Office (Excel and PowerPoint).
SQL (Experience in other programming languages is a differential).
Comfortable working with large datasets and incomplete information.
Hands‑on profile, ability to think strategically.
Data‑driven profile, being capable of dealing with complex models and analysis.
Excellent communication and interpersonal skills to interact with cross‑functional teams and external stakeholders.
Able to work in a fast‑paced environment.
Experience in financial institutions (banks, fintechs or payment institutions).
Exposure to KYC or customer onboarding processes is a plus.
Benefits
Medical and dental care, extended to dependents.
Partnership with Gympass and TotalPass.
Flexible meal/food vouchers.
Transportation vouchers, mobility vouchers or on‑site parking.
Flexible benefits.
Zenklub.
Discretionary annual bonus, linked to performance.
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