Oracle fusion cloud support - A2C
We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.
Responsibilities:
Act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
Resolve tickets within the established deadlines (SLA), in partnership with suppliers and internal teams
Support users during the monthly accounting close in regions such as LATAM, USA, and APAC
Conduct regression testing on quarterly updates to the Oracle SaaS environment
Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
Lead support operations focusing on quality, communication, and continuous improvement
Implement best practices using tools such as ServiceNow and GitLab
Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.
Technical Requirements:
Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
Knowledge in capturing tax documents and integration with Syncro or EDICOM.
Understanding of Brazilian taxation applied to billing and accounts receivable.
Experience with Oracle localizations for Brazil (LACLS) and report generation.
Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
Clear and objective communication skills in Portuguese and English.
Proactivity, collaborative work, and results-oriented mindset.
Experience in at least 3 complete cycles of Oracle Cloud implementation.
Bachelor's degree in Accounting, Finance, IT, or related field.