ER24 Contact Centre 124| Rivonia | South Africa
Closing date: 19/09/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 61356
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREAS
* Leading and managing a team
* Personal Effectiveness
REQUIRED EDUCATION
ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 2 years\' experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE: 3 years\' experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGE
* Excellent verbal and written communication skills;
* Time Management
* Delivering results and meeting customer and team expectations
* Analysing
* Deciding and initiating action
* Excellent administration skills;
* Presenting and communicating information
* MS Office and PC literate
* Writing and reporting
* Working with people
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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