The IT Operations Administrator at phData will be expected to:Manage and resolve IT support requests from employees spanning device, account, application, server, and service issues.Answer employee questions regarding laptops, accounts, and cloud computing. Create and configure accounts for new employees, and de-provision accounts for departing employees.Change configurations, settings, and permissions to fix computer issues.Configure and ship new laptops to employees.Wipe and reinstall OS on laptops for offboardings and refreshes.Complete vendor trade-in program for old devices.Maintain IT asset inventory.Conduct timely review of security alerts across multiple platforms and maintain device security compliance statuses.Work with different MDM systems and execute app deployments and policy implementations.Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.Participate in onboarding meetings, presentations, and activities.Create proposal docs and technical documentation to drive well–defined IT implementations.Provide on-site audio/visual setup and technical support for occasional events.Complete projects to automate processes and harden security within the organizationExecute all core responsibilities reliably and independentlyExperience and other requirements:A total of 3+ years of experience with at least 1 year as a System Admin or Network Admin.Available to be in the local office, if/when one exists, as needed, up to 3 days a week.Available to work primarily 8:00 AM to 5:00 PM with some flexibility in hours, along with at most 1 weekend shift on-call a month. Hands-on experience with macOS, Windows 11, Windows Server, MDM, Google Workspace, MS Entra ID, AWS, MS Office 365Extensive experience and excellent troubleshooting skills on all operating systems, laptop and desktop hardware, and other IT devices.Knowledge of security and network monitoring tools and applications.Advanced knowledge and experience in cloud platforms like Azure and AWS.Advanced knowledge and experience in Windows and macOS installation, maintenance, and troubleshooting. Excellent communication skills, both written and verbal.Extensive customer support experience with being a good team player.Strong problem-solving and time-management skills.Detail-oriented.Bachelor's degree preferred.Preferred Skills/Experience:Prefer any of the following hands-on experience: Windows, macOS, Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager), Microsoft Defender, Office 365, Google Workspace/GSuite, Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Jira service management, OpenVPN, etc.Experience in servers and virtualization. Experience in network (routing, switching, wireless, and security) infrastructure setup and maintenance.Experience with SSO and SCIM configurationsA service certification like ITIL