Seeking an experienced scheduler to join a rapidly growing tech-enabled service transforming the home care industry.
This role involves managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role set-up
About this Role:
We're looking for a detail-oriented and proactive individual who can thrive in a remote setting with minimal hand-holding. The ideal candidate will have excellent communication skills, be able to explain complex workflows to medical professionals, and be persistent and detail-oriented in following up thoroughly and tracking progress accurately.
The successful candidate will also have strong critical thinking skills, making suggestions to improve processes and flagging issues, and be bilingual (Spanish a plus), as many patients prefer or benefit from Spanish-speaking support.