Senior Business Technical Services Analyst
We are looking for a skilled professional to join our team as a Senior Business Technical Services Analyst. In this role, you will be responsible for establishing and maintaining positive relationships with clients, understanding their business objectives and expectations, and providing technical support and guidance.
About the Role
* To develop and maintain long-term relationships with clients and understand their business needs, goals, and expectations.
* Assist in evaluating client business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and present them internally and externally.
* Gain knowledge of critical business impact issues from Service Desk and assist with documentation and maintenance.
* Participate in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
Minimum Qualifications
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
What We Offer
* Flexibility to work from home.
* People-centered environment.
* Contact with teams from different countries.
* Attractive policy of salary and benefits.