Come to one of the biggest IT Services companies in the world!! Here you can transform your career!
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Analista de Suporte who wants to learn and transform his career.
In this role you will: (responsibilities):
Take calls and Tickets from servicenow
Documentation: Maintain detailed documentation of issues, solutions.
be available in case we need backup for work and cover other colleagues during shifts.
Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided.
Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality.
. Spanish advanced + Portuguese
Mandatory Skills
* Spanish advanced + Portuguese fluent
* O365
Desirable Skills
* customer service – flexibility to work in case we need backup in the project
What can you expect from us?
- Professional development and constant evolution of your skills, always in line with your interests.
- Opportunities to work outside Brazil
- A collaborative, diverse and innovative environment that encourages teamwork.
What do we offer?
TCS Benefits – Brazil:
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal/Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!
#Buildingonbelief