The Amazon First Mile team is looking for a First Mile Operations Manager to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon.As a First Mile Operations Manager, you will be responsible for leading operations with multiple logistics partners and ensuring our sellers have an exceptional experience using our Marketplace. This role will serve as a critical liaison between the Business, Seller Operations, and Routing teams, reporting directly to the First Mile Leader.Key job responsibilitiesKey job responsibilities- Comfortable working in different roles — sometimes supporting, sometimes leading — with the ability to roll up their sleeves and jump in when needed.- Develop and implement initiatives that drive continuous improvement by simplifying processes, creating additional value, and reducing costs.- Identify process gaps through deep dives into metrics and implement operational improvements.- Benchmark against other countries and industry players to optimize the First Mile (FM) operations network and routing systems.- Redesign the FM network to accommodate volume growth and vehicle availability.- Support FM expansion in collaboration with other Program Managers.- Align capacity needs with logistics partners and scout new partners when necessary.- Build strong relationships with third-party operational leaders and Amazon stakeholders to accelerate problem-solving and prevent issues that could impact the customer and seller experience.- Establish robust mechanisms and KPIs to drive improvements in daily operations.- Ensure compliance and delivery quality while maintaining a strong focus on user experience.Basic Qualifications:- Experience in employee and performance management- Bachelor's degree or equivalent- Experience using data and metrics to determine and drive improvements- Experience using SQL- Speak, write, and read fluently in English- Experience scouting and developing delivery partners- Experience in complex transportation operations- Availability to work from OsascoPreferred Qualifications:- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.