Customer Service Specialist Job Description
The Customer Service Representative will provide top-notch customer support, resolve customer complaints and inquiries, manage customer accounts, and ensure a positive customer experience across all communication channels.
Key Responsibilities:
* Provide prompt and professional responses to customer inquiries via phone, email, chat, and social media.
* IDentify customer issues, troubleshoot problems, and offer effective solutions or escalate when necessary.
* Update and maintain accurate customer records and account information in the system.
* Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Develop strong relationships with customers through empathetic and clear communication.
* Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Requirements:
* 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
* A quiet, private workspace.
* Must be at least 21 years old.
Languages:
* English mandatory.
* Portuguese mandatory.