This role isresponsible for assisting clients(Hotelbeds, Bedsonline) onoperational requests relative to their bookings(Pre arrival, On the spot, Post travel), accordingly to ourservice deadlines/quality guidelines/protocols, in order to solve the needs of the clients in themost efficient way (promptly and accurately)which promote ahigh performing service cultureand anoutstanding customer experienceaiming for first contact resolution and customer satisfaction.Position RequirementsCommunication skillsAbility to communicate clearly (Spoken/Written) using positive languageEffective listening/Empathy/AttentivenessAbility to manage difficult interactions (Patience/Self control/Depersonalization)Organization skills:Methodical/Attention to detailProblem solving oriented (Decisive)Efficiency (Managing time, Multitasking)Goal-oriented focus (Productivity, CSat)Personal skillsResponsibility (Commitment)Willingness to learn/AdaptabilityConfidence/Self-Sufficient (Autonomous)Collaboration (Teams, Stakeholders)Positive attitudeExperienceIdeally,previous experience in contact centersand/or specificallyoperational reservations managementat Hotels, TTOO, Travel agencies, OTAsQualificationsIdeally, University graduate or recognized diploma in a field of Hospitality and Tourist or any related fieldMandatory good spoken and written English.
TOEIC +750 or equivalent (Advance-Cambridge, etc)Third languages welcome