Job Description:
Transform your career with us! Come to a leading IT Services company and join a collaborative, diverse, and innovative environment that encourages teamwork.
We are looking for Technical Support professionals who want to learn and transform their careers. In this role, you will be responsible for user support, diagnosis and resolution of IT issues, equipment configuration and maintenance, creation of technical documentation and knowledge base articles, environment checklist,
Key Responsibilities:
* User support
* Diagnosis and resolution of IT issues
* Equipment configuration and maintenance
* Creation of technical documentation and knowledge base articles
* Environment checklist
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1. 5-7 years' experience as technical support
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Operating Systems (Windows, macOS, Active Directory, DNS, DHCP ) ; Horizontal and Vertical Application Distribution, SCCM & Liquid CDP Atom Remote Access Virtual Desktop MDM PXE boot Microsoft 365 Collaboration Suites Hardware desktops laptops Networking TCP/IP WiFi VPN Vlan routing protocols Voice Hardphone Softphone IP phone Recording IVR CTI Turrets Smart hands AV components Videoconference display speaker mic hdmi switch Security firewalls VTMs antivirus proxy SASE Service Desk /ITSM systems Itil Clarity 'b'
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