Experience the Best in Customer Service and Hospitality
As a Night Auditor, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience at our hotel. This is a dynamic and challenging role that requires a strong customer service orientation, excellent communication skills, and the ability to work well under pressure.
* Key responsibilities include:
1. Managing front office and night audit duties to ensure seamless guest experiences
2. Providing information to guests about hotel policies, services, and amenities
3. Responding to requests from guests for assistance and information about the local area
4. Selling and upselling rooms to walk-in customers
5. Communicating with the sales department to ensure knowledge of key accounts and groups
6. Entering and changing reservation information on the computer system
7. Posting charges to guest accounts
8. Processing payments from guests
9. Closing, balancing, and making necessary corrections to guest accounts
10. Counting and balancing cash, credit cards, and direct bill accounts
11. Investigating or analyzing out-of-balance situations and making adjustments or corrections as needed
12. Completing various computer audit reports
13. Performing all duties outlined in the training manual
14. Listening for or anticipating and responding to guest complaints
15. Operating the hotel switchboard or PBX, using an established greeting when answering the phone or meeting guests in person, speaking with an attitude of warmth and friendliness, and finding ways to say