Business Systems Analyst - Salesforce Expert
We are seeking an experienced Business Systems Analyst to join our team and leverage their expertise in Salesforce to drive business growth and improvement.
Key Responsibilities:
1. Gather and document business requirements, engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
2. Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
3. Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational objectives.
4. Analyze business data and CRM trends to prepare technical reports, dashboards, and visualizations.
5. Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
6. Communicate effectively with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
7. Monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Required Skills and Qualifications:
* In-depth knowledge of Salesforce Sales Cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagramming skills.
* Strong understanding of Salesforce configuration and administration.
* Basic programming/scripting skills in Apex and SOQL are advantageous.
Benefits:
This role offers a dynamic and challenging work environment with opportunities for growth and development. As a Business Systems Analyst, you will have the opportunity to work with a talented team to drive business success and make a meaningful impact.
Others:
To be successful in this role, you should possess excellent analytical, problem-solving, and communication skills. You should also be able to work effectively in a team environment and prioritize multiple tasks and deadlines.