About This Role
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* We are looking for an experienced leader to manage the day-to-day operation of our Open Banking SaaS solution.
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Key Responsibilities
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* Manage the daily operation of the Open Banking SaaS solution, ensuring seamless delivery and resolution of customer issues.
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* Provide expertise on Open Banking workflows and mentor the support team to enhance their knowledge and skills.
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* Collaborate with development and AWS SMEs to ensure smooth operation of the platform.
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Mandatory Skills and Qualifications
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* 7+ years of experience in supporting production environments for financial services institutions.
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* 2+ years of experience in supporting AWS cloud environments.
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* Working experience in FDX/REST APIs, data sharing, and consent workflows.
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* Previous experience leading a support team.
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* Experience in successfully running SLA and KPI frameworks for critical applications.
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* Working experience in ITIL processes, mainly change, release, and incident management.
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* Experience dealing with customer senior management.
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Nice-to-Have Skills and Qualifications
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* Open Banking experience.
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* French language B2 or above.
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About You
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* You have a proven track record of managing complex technical operations and teams.
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* You possess excellent communication and leadership skills, with the ability to mentor and coach team members.
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* You have a strong understanding of Open Banking concepts and technologies.
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* You are proficient in AWS cloud environments and have experience with FDX/REST APIs.
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* You have a successful track record of running SLA and KPI frameworks for critical applications.
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* You have working experience in ITIL processes, including change, release, and incident management.
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* You are comfortable working with customer senior management and providing solutions to complex technical issues.
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