Position Summary The Patient Services Coordinator serves as the first point of contact for patients and families, playing a critical role in delivering a positive, organized, and compassionate healthcare experience. This position blends front-desk operations, patient support, scheduling, insurance intake, and administrative coordination within a fast-paced outpatient clinical setting. This is an excellent opportunity for someone with strong customer service skills who is interested in healthcare administration, patient access, or clinic operations. What You’ll Do Welcome patients and visitors with professionalism, warmth, and empathy, ensuring a positive first impression Manage front-desk operations including patient check-in, scheduling, phone support, and appointment coordination Collect and accurately enter patient demographic, insurance, and identification information into the Patient Management System Explain financial responsibility, enrollment documentation, and consent forms in a clear and compassionate manner Obtain and maintain compliance documentation including HIPAA forms and Supplier Standards Coordinate with clinicians, referral sources, and internal teams to ensure smooth patient flow and continuity of care Maintain an organized, clean, and welcoming clinic environment Support general administrative tasks such as data entry, billing support, document management, and scanning Serve as a patient advocate by answering questions and ensuring patients feel informed and supported throughout their visit Participate in ongoing training and professional development opportunities What We’re Looking For High school diploma or equivalent required 3 years of experience in a customer service, healthcare, medical office, or administrative support role preferred Experience with patient intake, scheduling, front-desk operations, or medical office workflows is a plus Familiarity with insurance verification, medical terminology, and healthcare documentation preferred Strong communication, organization, and multitasking skills Ability to work collaboratively in a team-based clinical environment Comfort using computers, office equipment, and electronic health record or patient management systems Ability to lift up to 50 pounds as required for clinic operations Authorization to work in the United States Compensation & Benefits Starting pay from $18.00 - $19.00 adjusted based on experience. Competitive benefits package (details discussed during the interview process) Stable, growing healthcare organization with long-term career opportunities Supportive team environment with training and development Keywords / Search Optimization Patient Services Coordinator, Patient Care Coordinator, Healthcare Front Desk, Medical Receptionist, Patient Access Representative, Patient Intake, Scheduling Coordinator, Referral Management, Insurance Verification, Benefits Verification, Prior Authorizations, Medical Billing Support, Revenue Cycle Support, RCM, Practice Management Systems, Electronic Health Records (EHR), EMR, HIPAA Compliance, Patient Registration, Check-In / Check-Out, Appointment Scheduling, Multiline Phone Systems, Patient Communication, Customer Service in Healthcare, Patient Experience, Clinical Administrative Support, Documentation Accuracy, Medical Office Operations, Outpatient Clinic, Allied Health, Prosthetics and Orthotics, Orthotics & Prosthetics Clinic, Interdisciplinary Care Team, Medicare, Medicaid, Commercial Insurance, Confidentiality, Healthcare Administration, Valparaiso IN, Northwest Indiana Healthcare Jobs