Location: Brazil | Supporting CALA
Company: Intellicene
Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands-on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.
What you’ll do
- Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
- Support video management, situational awareness, and dispatch solutions — onsite and remotely
- Own technical issues end-to-end and coordinate with internal teams to resolve them fast
- Travel to customer sites (up to 75%) for project deployment and delivering hands-on training
- Manage the customer lifecycle from onboarding to long-term success
- Drive product adoption through training, usage analysis, and practical guidance
- Build strong relationships with customer stakeholders, from technical teams to executives
- Identify upsell and expansion opportunities and work closely with Sales
What you bring
- Fluent Portuguese, Spanish, and English
- Degree in Engineering, Computer Science, IT, or equivalent experience
- Experience in physical security/video surveillance environments
- Strong background supporting enterprise software in LAN/WAN environments
- Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)
- Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)
- Customer-facing mindset with clear communication and presentation skills
- Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
- Willingness to travel frequently and handle shifting priorities
Nice to have
- 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)
- Relevant certifications (Cisco, MCSE, Project Management)
- Experience reading SOWs and presenting to executive audiences
If you enjoy being close to the technology and even closer to the customer, this role is for you.