Job Title: ServiceNow AI Trainer
We are seeking experienced professionals with deep functional expertise in ServiceNow products to contribute to AI model training initiatives.
* Key Responsibilities:
* Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.
* Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
* Write clear, natural instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
* Use SQL to analyze and validate data accuracy.
* Apply prompt engineering to structure effective task instructions.
* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
* Document patterns, examples, and best practices for scalable use.