Service Delivery Manager Role
We are looking for an experienced professional to take on the responsibilities of a Service Delivery Manager. This role involves being hands-on and close to real incidents, engineers, and customers.
* This includes service operations, such as:
* ‣ Designing and maintaining an on-call coverage plan
* ‣ Owning the incident management process for accounts
About this Job
The ideal candidate will be responsible for overseeing service delivery across various channels. They will work closely with teams to identify areas of improvement and implement changes that drive efficiency and productivity.
* This may involve incident response planning,
What We're Looking For In A Candidate
* Able to design effective incident management processes;
* Demonstrates strong analytical skills in identifying trends or areas of improvement;
* Closely monitors customer satisfaction levels;
lisupports cross-functional initiatives that improve overall business performance;?>