OverviewJoin Accenture and help transform leading organizations and communities around the world. Our Corporate Functions people offer the essential expertise to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.Role: Workplace Service Delivery Analyst - CRM_Service Desk at Accenture Argentina.ResponsibilitiesRespond to inquiries and/or process requests via calls, emails, or tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance/tools domain.Experience working in workplace-related tools or processes is an added advantage.Demonstrate well-developed verbal and written communication skills; be customer-oriented and seek solutions that provide value to end-users.Raise or escalate cases that do not fit yet in existing practice and process documentation.Document transactions according to established process documentation; enhance and improve operational workflow and performance.Validate and process transactions based on various sources (e.g., service request tickets, trackers/tools, invoices, receipts).Resolve discrepancies and/or disputes according to established processes and policies.Track, monitor and complete transactions from request to payment.Raise or escalate transactions that are inaccurate and/or aging.Generate and validate reports for business requirements (e.g., status reports, scorecards, dashboards).Provide insights on transaction trends (e.g., common requests, customer behaviors, process changes impact).Participate in process improvements across conceptualization, implementation and continuous improvement efforts.Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).Learn new applications, technologies, and skills through hands-on experience.Respond to real-time/Adhoc reporting requirements of Operations/Cross-functional departments.Skills and ExperienceGraduate or equivalent; 4-5 years’ experience in shared services/processing or workforce management or related domains.Knowledge of space utilization and facilities management.Knowledge of supervisory practices and principles.Excellent written and verbal communication skills.Convincing/negotiation skills.Customer-service focus.MS Excel skills.Seniority levelEntry levelEmployment typeFull-timeJob functionGeneral Business and ManagementIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at Accenture Argentina by 2x.Get notified about new Service Delivery Analyst jobs in Greater Buenos Aires.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.All decisions regarding the employment selection process will be made without distinction, exclusion or preference based on race, color, gender, sexual orientation, disability, age, religion, political or trade union opinion, nationality or socioeconomic origin or any other grounds provided by applicable law that would have the effect of nullifying or impairing equality of opportunity or treatment among candidates.
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